Royalcaninmalls Privacy Policy

1. Information We Collect

• Personal Identification Information: Such as your name, email address (e.g., [email protected] for communication), phone number, and shipping/billing address when you place an order or register an account.
• Order-Related Information: Including order history, product preferences, payment details (we do not store full payment card information; this is processed by trusted third-party payment processors), and delivery records.
• Website Usage Information: Non-personal information such as your IP address, browser type, device information, pages visited, and time spent on the website. This information is collected through cookies and similar tracking technologies to analyze website performance and enhance user experience.
• Voluntarily Provided Information: Such as your pet’s information (age, breed, health condition) when you request product recommendations, or feedback/comments you submit through our customer service channels.

2. How We Use Your Information

• Process and fulfill your orders, including order confirmation, payment processing, shipping, and delivery tracking.
• Provide customer service, such as responding to your inquiries, resolving issues, and offering personalized product recommendations based on your pet’s needs.
• Improve our website and services, including optimizing user experience, updating product offerings, and enhancing service quality based on usage data and feedback.
• Send you important notifications, such as order updates, policy changes, or service-related announcements (you may not opt out of these necessary communications).
• With your consent, send you marketing communications (e.g., product promotions, discounts, new arrivals) via email or other channels. You can unsubscribe from marketing emails at any time by following the instructions in the email.
• Ensure the security of our website and services, prevent fraud, and comply with legal obligations.

3. How We Protect Your Information

• Secure data storage systems with access controls and encryption technologies.
• Regular security audits and updates to our website and systems.
• Limiting access to personal information to authorized personnel only, who are required to maintain confidentiality.

4. Disclosure of Your Information

• Trusted Third-Party Service Providers: We may share your information with third parties who assist us in providing services, such as payment processors, shipping carriers, and IT service providers. These third parties are obligated to protect your information and only use it for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, regulation, court order, or government authority, or to protect our legal rights, property, or safety, or the rights, property, or safety of others.
• With Your Consent: We will disclose your information to third parties only if you have explicitly consented to such disclosure.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the successor entity, subject to the terms of this Privacy Policy.

5. Your Rights Regarding Your Information

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions (e.g., if we need to retain it to comply with legal obligations).
• Restriction of Use: Request restriction of the processing of your personal information in certain circumstances.
• Data Portability: Request a copy of your personal information in a structured, machine-readable format.
• Withdraw Consent: Withdraw your consent to the processing of your information (e.g., marketing communications) at any time.

6. Cookies and Tracking Technologies

7. Third-Party Links

8. Changes to This Privacy Policy

9. Contact Us