Royalcaninmalls Terms of Purchase
Welcome to Royalcaninmalls. These Terms of Purchase ("Terms") govern your purchase of products (including dry kibble, wet food, and veterinary diets) from our website. By placing an order on Royalcaninmalls.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Refund Policy, Privacy Policy, and other applicable policies on the website.
1. Order Placement and Confirmation
When you place an order on our website, you are making a binding offer to purchase the selected products. We will send you an order confirmation email shortly after receiving your order, which includes your order number, product details, total amount, and shipping information. Please note that this confirmation does not constitute acceptance of your order. We reserve the right to reject or cancel your order for reasonable reasons, such as insufficient stock, incorrect product pricing, or suspected fraudulent activity. If your order is rejected or canceled, we will notify you via email and issue a full refund if payment has already been made.
2. Payment Terms
All purchases on Royalcaninmalls are settled in United States Dollars (USD), which is the sole currency accepted for transactions on our website.
You agree to provide accurate and complete payment information at the time of purchase. We use trusted third-party payment processors to handle payment transactions, and we do not store your full payment card details. By submitting your payment information, you authorize us and our payment processors to process the payment for your order.
3. Shipping and Delivery
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Order Processing Time: We aim to process and ship all orders within1-3 business days after order confirmation. Processing time does not include weekends or public holidays.
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Delivery Timeframe: The estimated delivery time for all orders is 6-12 days from the date of shipment. This timeframe applies to all deliveries globally and is an estimate; actual delivery may vary slightly due to factors such as logistics routes and local customs procedures (if applicable).
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Free Shipping: We offer free shipping worldwide for all orders, with no minimum purchase requirement. No additional shipping fees will be charged to your order.
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Shipping Updates: Once your order is shipped, we will send you a shipping confirmation email with a tracking number (if available) to help you monitor the delivery status. You can also track your order through the "Order Tracking" section on our website using your order number.
4. Returns and Refunds
Returns and refunds are governed by the following rules, which supplement our Refund Policy:
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Return Period: You may request a return for eligible products within 60 calendar days of receiving your order. Eligible products include unopened/unused items in original packaging, damaged/defective products, and incorrect shipments (as detailed in our Refund Policy).
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Refund Processing Time: Once your return is received and inspected, and your refund request is approved, we will initiate the refund process. Refunds are typically processed within 5-10 business days and will be issued to the original payment method used for the purchase. The actual time it takes for the refund to reflect in your account depends on your payment provider’s policies.
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Return Shipping: As part of our global free shipping policy, we will cover the return shipping costs for eligible returns (e.g., damaged/defective products, incorrect shipments). For change-of-mind returns (unopened/unused products in resellable condition), you may still return the product within 60 days, and we will not charge any return shipping fees.
5. Product Availability and Pricing
All product prices displayed on our website are in USD and include applicable taxes (where required by law). We strive to maintain accurate product pricing and availability information, but errors may occasionally occur. If we discover a pricing error or stock shortage after accepting your order, we will notify you promptly and offer you the option to either cancel the order for a full refund or adjust the order details (if possible).
Product images on the website are for illustrative purposes only. Actual product packaging, appearance, or details may vary slightly from the images.
6. Responsibilities of the Customer
You agree to provide accurate and complete shipping information (including name, address, and contact details) when placing an order. We are not liable for delivery delays or failures caused by incorrect or incomplete shipping information provided by you. If you need to update your shipping information after placing an order, please contact our customer service team at
[email protected] as soon as possible; we cannot guarantee that changes can be made once the order has been processed.
7. Limitation of Liability
Royalcaninmalls shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our products, including but not limited to loss of profits, loss of data, or inconvenience. Our total liability to you for any claim related to these Terms shall not exceed the total amount paid for the affected order.
We shall not be liable for delays or failures in performance due to force majeure events, such as natural disasters, wars, strikes, logistics disruptions, or other events beyond our reasonable control.
8. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or market conditions. When we make changes, we will update the "Last Updated" date at the end of these Terms and post the revised version on our website. Your continued use of our website or purchase of products after the changes take effect constitutes your acceptance of the revised Terms.
9. Contact Us
If you have any questions, concerns, or need assistance regarding these Terms of Purchase, please contact our customer service team:
