Royalcaninmalls Shipping Policy
At Royalcaninmalls, we are committed to providing reliable and efficient shipping services to pet parents worldwide. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping fees, and related services to ensure you have clear expectations for your order’s delivery. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy.
1. Order Processing Time: We aim to process and dispatch all orders within 1-3 business days from the date of order confirmation. Please note that processing time excludes weekends and public holidays. If there is an unexpected delay in processing your order (e.g., due to high order volume or stock verification), we will notify you via email promptly.
2. Estimated Delivery Time: The standard estimated delivery time for all orders is 6-12 days from the date of shipment. This timeframe is applicable to all global deliveries and is an approximation. Actual delivery may be slightly affected by factors such as regional logistics conditions, local customs clearance procedures (if applicable), or unforeseen disruptions. We recommend tracking your order regularly for the latest delivery updates.
3. Global Free Shipping: We offer free shipping for all orders worldwide, with no minimum purchase amount required. No additional shipping charges will be added to your order total at checkout. This free shipping policy applies to all our products, including dry kibble, wet food, and veterinary diets.
4. Shipping Tracking: Once your order is shipped, we will send a shipping confirmation email to the email address you provided during checkout. This email will include a tracking number (where available) and instructions on how to track your order. You can also monitor the delivery status by accessing the "Order Tracking" section on our website and entering your order number.
5. Shipping Address Requirements: It is your responsibility to provide accurate, complete, and valid shipping information (including recipient name, detailed address, contact phone number, and postal code) when placing an order. We are not liable for delivery delays, failed deliveries, or lost shipments caused by incorrect or incomplete shipping information. If you need to modify your shipping address after placing an order, please contact our customer service team at
[email protected] immediately. We cannot guarantee address changes once the order has entered the processing or shipping stage.
6. Force Majeure and Shipping Disruptions: We shall not be held responsible for shipping delays or failures caused by force majeure events, including but not limited to natural disasters, wars, strikes, public health emergencies, logistics network disruptions, or other unforeseen circumstances beyond our reasonable control. In such cases, we will keep you informed of the latest order status and work with relevant parties to resolve the issue as soon as possible.
Contact Us
If you have any questions, concerns, or need assistance regarding our shipping services, please contact our customer service team:
